Description

When the customer presses their alarm or a sensor triggers, a member of staff from Community Alarm will call you to offer advice and reassurance. Where necessary, Community Alarm will contact a nominated person, your next of kin or the emergency services. Where appropriate and if you are a Manchester resident, Community Alarm will send out a fully trained Response Officer to assist the customer.

The community alarm equipment remains the property of Manchester City Council and it is our responsibility to maintain this equipment and to ensure that an appropriate 24/7 response is made to every activation made by the customer.

It is the responsibility of the customer to check their pendant on a monthly basis to ensure that their unit is working properly.

What is included?
These levels of service consist of a base unit and pendant which can be worn on a wrist strap or around the customer’s neck. It is aimed at service users who may feel vulnerable for example as a result of an accident or due to the fact that they live alone. Visit the “Solutions“ part of our store to read more. We also offer different Assistive technology sensors, which can viewed on the “Packages“ part of our store.

If you are receiving our Monitor and Response service you will also be provided with a Key Safe (Police approved) free of charge, this will enable us to access your property in the event of an emergency situation. Your unique access code will only be used by us and shared with emergency services.

Once a unit and pendant are installed and providing you are paying for the full service £4.68 any ’add on’ equipment such as additional sensors will be installed and monitored at no further cost.

All that is required is a telephone line which is able to both take incoming and outgoing calls and an electrical power point. If the alarm or a sensor is activated, a message is sent to the control where trained response officers take the most appropriate action, whether it be contacting a family member, neighbor, doctor, or the emergency service or dispatching Response Officers to the customer’s property.

Can I add on extra’s?
Yes - Details of some of the potential assistive technology sensors can be viewed in the “Solutions“ part of our store. Alternatively, you can submit us with a request for more information, detailing what it is you are concerned about and we will advise you on the potential solutions.

More Information
If you are a registered user of this website you can ask us any question, including questions about meeting your specific needs, by clicking on the ‘Request More Information’ tab above.